FAQ
Shipping
Our shipping starts from £3.99 for standard delivery in the UK and when you spend over £80 we offer free delivery in the UK. For other countries please click here
Usually, delivery in the UK can take from 2-5 working days, but sometimes it can take longer for delivery as once it is with the courier it is out of control. Delivery times are provided an estimate and can't be guaranteed. If you would like expedited delivery, please use next day delivery, which are usually delivered the next working day if the order is placed before 12pm. If you purchase a pre order item it will be dispatched by the date given for the pre-order. If you place an order for in stock and pre order items, all items will be dispatched together when all the pre-order items arrive. For international orders please click here.
PRODUCTS
Most items are hand embroidered and therefore fragile. From time to time beading may become displaced and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care. Please ensure that the first wash is ‘Dry Clean’ only. Heavily embroidered items can only be Dry Cleaned. More casual items can be washed separately in cold water and thoroughly rinsed. Please note that due to hand dyeing methods used the colours are not guaranteed. We cannot be liable for any damage to your garments due to not complying with the washing instructions given. It may not be possible to give full instructions on each garment therefore the above is a guideline of washing, our recommendation is to dry clean products.
We sell replicas as well as original branded items. This will be stated in the product description.
ReTURNS
Yes it is possible to return some items for a refund but for further details please click here
Please ensure to have submitted a returns form through the returns portal.
You can return products by visiting us in branch or posting to the following address:
HIRA TEXTILES
UNIT 5,
176-183 Moseley Street
Birmingham
B12 0RT
Please ensure to have submitted a returns form through the returns portal.